Our administration and logistics team is available daily from 7:00am to 7:00pm. Transport services are available 24/7, and we have a dedicated emergency line for urgent matters outside office hours.

Domestic Arrivals: Your driver will meet you inside the terminal, near the baggage carousel, holding a sign with your name.

International Arrivals: After clearing Customs and Biosecurity, you’ll exit into the arrivals hall where your driver will be waiting with a sign bearing your name.

We monitor flights in real-time. If you've provided accurate flight details, your driver will adjust their schedule accordingly—no need to worry.

You can view our full cancellation policy here

In line with New Zealand law, all children under 7 years must use an approved child restraint. We can provide high-quality car seats for infants, toddlers, and boosters upon request. Additional charges apply—please enquire for current rates.

We’ll always do our best to assist with last-minute requests. Please contact us directly—if it’s urgent, use the emergency number.

Yes, we have multilingual guides available. Let us know your preference when booking and we’ll do our best to match accordingly.

Absolutely. We specialise in private, personalised travel experiences. Let us know your interests and timeframe, and we’ll tailor a journey just for you.

Yes. In addition to luxury transport, we offer fully guided sightseeing, wine tours, multi-day adventures, and special interest travel. View our Guided Tours range here

At the moment, we handle all bookings directly to ensure we tailor each experience. Please contact us by phone or email and we’ll get you sorted.